Shipping Policy
FREE SHIPPING WITHIN AUSTRALIA ABOVE $150 AUD (excl GST)
Empirical Health Pty Ltd offers free shipping on all AUS domestic orders above $150 AUD (excl GST) placed via our website, with no minimum order sizes or special exceptions.
Free shipping doesn't mean it should take a long time. Empirical Health Pty Ltd understands that getting your items quickly is important to you, so we make every effort to process your order quickly. When you order from our website, we aim to post your order within 1-2 business days.
Once your order has been shipped, regular shipping timeframes can be from 5 -10 days, while express shipping timeframes can be between 2 - 5 days. These timeframes are just a guide as we cannot guarantee how it will travel on route.
International Shipping
All international Empirical Health Pty Ltd customers receive the fastest traceable and reliable service direct from our Head Office in Australia.
We ship worldwide, and your shipping rates are calculated by size and weight, determined at checkout.
Duties & Taxes
International shipping is provided under DAP (Delivered at Place) terms. This means:
- You will not pay Australian GST on your order; items are shipped tax-free from us.
- Your country’s customs authorities may apply duties, tariffs, or local taxes when your order arrives.
- These charges are beyond our control and vary by destination. These charges are not included in your purchase price.
- Customers are responsible for paying these charges in order for their parcel to be released.
To ensure smooth delivery:
- Please be aware of your country’s importation processes and legislation.
- If required, you must arrange your own customs documentation.
- If your order is held or seized by customs, you must liaise directly with your local authorities and follow their instructions.
Empirical Health Pty Ltd takes no legal or financial responsibility for customers not having the correct documentation in place. If unsure, please consult your local customs authorities before ordering.
Insurance & Tracking
A tracking number will be provided to us to keep your shipment as safe as possible until it reaches your destination.