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Refund Policy

Refund Policy

Refunds will be issued if the product is deemed to be faulty or incorrectly supplied if notified within 10 days of receiving the goods. 

If you change your mind we are also happy to offer you a refund, credit or exchange only if the item is returned unused in its original packaging within 10 days from receipt of your parcel or 14 days for international parcels. Please note any used, damaged or returned items not in their original packaging will not be accepted. Any items returned outside of the specified times will not be accepted. Empirical Health Pty Ltd does not cover the cost of returning these items. We recommend you purchase a signature required courier option as returned goods are your responsibility until received at Empirical Health Pty Ltd .

Please contact us immediately if you are unhappy with your purchase for any reason. We can guide you through the returns process.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and the status of your return.

Sale items 
Discounted items are final sale and cannot be exchanged or returned for a refund.

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