Refund/Return Policy
Refunds will be issued if the product is deemed to be faulty or incorrectly supplied if notified within 10 days of receiving the goods.
If you change your mind we are also happy to offer you a refund, credit or exchange only if the item is returned unused in its original packaging within 10 days from receipt of your parcel or 14 days for international parcels. Please note any used, damaged or returned items not in their original packaging will not be accepted. Any items returned outside of the specified times will not be accepted. Empirical Health Pty Ltd does not cover the cost of returning these items. We recommend you purchase a signature required courier option as returned goods are your responsibility until received at Empirical Health Pty Ltd .
Please contact us immediately if you are unhappy with your purchase for any reason. We can guide you through the returns process.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and the status of your return.
Sale items
Discounted items are final sale and cannot be exchanged or returned for a refund.
Practitioner + Student Resources
Welcome to your go-to library of support materials, curated by Dr Simon Feeney and the team at Empirical Health. Here you’ll find blogs, podcast episodes, and step-by-step video tutorials designed to help you grow in confidence, deepen your knowledge, and stay connected to the heart of Chinese Medicine. Whether you're refining your clinical skills or just getting started, these resources are here to support your day-to-day practice.